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Terms and conditions

N
Warranty conditions
1.
Work hours
 
 
 
 
- Monday-Friday 09:00-18:00, excuding public holidays
X
X
-
 
- 24x7
-
-
X
2.
Response time to a problem.
next
working day
up to 4 hours
up to 2 hours
3.
Remote maintenance and diagnostics.
-
X
X
4.
Number of site visits per month according the contract.
up to 1
up to 3
unlimited
5.
Price per hour on site visit outside the contract. (excluding VAT)
80 lv.
40 lv.
-
6.
In case of emergency:
 
 
 
 
- Providing working capital unit of the same model or like parameters and functionality.1
up to 96 hours
up to 12 hours
up to 6 hours
 
- Time to repair a defective unit or device.
15 working days
15 working days
15 working days
7.
Transport costs for warranty repairs.
client
client +
Newtech-BT
Newtech-BT
8.
Extension of hardware warranty.2
-
2-5 years
2-5 years
9.
Implementation of additional functionality in software.3
to be determined upon contract
free, within the contact
free
10.
Support via email.
X
X
X
11.
Phone support.
-
X
X