Maintenence and Warranty

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Warranty and support

All systems and devices sold by the company are accompanied by a warranty and support. Warranty maintenance is operated in accordance with manufacturer’s standards. Maintenance is performed: remotely or on-site visit by a specialist, depending on the purchased maintenance package or the specific warranty conditions.

Terms

Service specialists from the company operate all repairs under the manufacturer’s standards using original parts only. Terms of repairs are as initially agreed or as specified in the company maintenance packages. The warranty duration and conditions are specified in the warranty card or in the contract terms.

Conditions

Terms and conditions are standardized under European and Bulgarian legislation. Post-warranty maintenance and support of systems or equipment is specified in the contract terms.

Warranty and support

NEWTECH-BT offers a warranty and support of purchased systems and products. The warranty conditions are specified in the warranty card. If needed maintenance is optional within the warranty period.

Maintenence types

We offer three types of maintenance packages:

N
Warranty conditions
1.
Work hours
 
 
 
 
- Monday-Friday 09:00-18:00, excuding public holidays
X
X
-
 
- 24x7
-
-
X
2.
Response time to a problem.
next
working day
up to 4 hours
up to 2 hours
3.
Remote maintenance and diagnostics.
-
X
X
4.
Number of site visits per month according the contract.
up to 1
up to 3
unlimited
5.
Price per hour on site visit outside the contract. (excluding VAT)
80 lv.
40 lv.
-
6.
In case of emergency:
 
 
 
 
- Providing working capital unit of the same model or like parameters and functionality.1
up to 96 hours
up to 12 hours
up to 6 hours
 
- Time to repair a defective unit or device.
15 working days
15 working days
15 working days
7.
Transport costs for warranty repairs.
client
client +
Newtech-BT
Newtech-BT
8.
Extension of hardware warranty.2
-
2-5 years
2-5 years
9.
Implementation of additional functionality in software.3
to be determined upon contract
free, within the contact
free
10.
Support via email.
X
X
X
11.
Phone support.
-
X
X

More information

For more information please send your inquiries at:

office@newtech-bt.bg